World Class Neighbourhood Marketing / Local Store Marketing Tips and Customer Service Tips

“There is gold in your backyard.”

Neighbourhood Marketing / Local Store Marketing

There is Gold in your Back Yard. Make your neighbour’s customers. As retailers and small businesses, we need to focus our marketing efforts on the homes and businesses within our community.

World Class Customer Service Tips

We can make the leap from average customer service, to ‘world class’ customer service, then deliver that in the most exceptional way possible. Our ultimate goal is brand loyalty through exceptional customer service.

Superstar Customer Service

73 pages


Entry-level handbook on customer service for front-line staff for any retail outlet.

Neighbourhood Marketing Tips

267 pages


A must-read for all South African retailers and small businesses!

World Class Customer Service

260 pages


175 Awesome Customer Service Tips.

Special Combo Offer

Buy both books for R340.00

World Class Customer Service for South Africans and 415 Action-Packed Neighbourhood Marketing Tips.

Take control of your marketing and client service and build client loyalty. 

• 415 Action-Packed Neighbourhood Marketing Tips
• World Class Customer Service For South Africa

Take advantage of this amazing offer now


eLearning – We’ve made our titles available as online courses

Choose your course. Pay safely with your card and enjoy the content immediatly in the comfort of your own home or business.

No need to wait for your delivery. As long as you have an internet connection you can enjoy our titles and complete tasks to ensure you or your team understand and use these titles effectly. 

Customised programs tailored for your brand

Talk to us about customizing one of our programs to better suit your brand and industry.

Have Basil O’Hagan talk at your next event!

Basil O’Hagan, author of World Class Customer Service for South Africa, 415 Action-Packed Neighbourhood Marketing Tips
and Superstar Customer Service, is available for keynote presentations, seminars and workshops on:


Don’t take our word for it – here’s what our clients say: