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Superstar Customer Service

R110.00

Make sales! Build loyalty! Boost your career!

~ 200 Customer service tips.
~ Easy-to-follow practical guide.
~ Customer service must-do’s for building better customer loyalty.
~ Visual reference for easy understanding.

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Neighbourhood Marketing Tips

R209.00

Attract Customers! Make Sales! Boost Profits! In your own backyard…

~ 179 Awesome Neighbourhood Marketing Promotions!
~ 42 Proven Neighbourhood Advertising Tactics!
~ 57 Ways to Market for Next to Nothing!
~ 62 Customer Service Wows!
~ 40 Sharp Social Media Tips!
… and many more tips!

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World Class Customer Service

R209.00

Build Loyalty! Grow Profits! Deliver Sensational Service!

~ Lead, train and build a customer-service culture.
~ Use atmosphere to attract customers.
~ Put customer service into practice.
~ Manage feedback.
~ Create loyal customers.
~ Use social media and technology.

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Testimonials

Don’t take our word for it – here’s what our clients say:

SUPERSTAR CUSTOMER SERVICE “We have just re-appointed Basil O’Hagan for the 4th time to bring his Customer Service and Neighbourhood Marketing skills to our network of Business Partners throughout South Africa. He goes the extra mile for us, and has built up a rapport with many of our stores.”
Graeme Saunders
Graeme SaundersTraining & Communications Manager
415 ACTION-PACKED NEIGHBOURHOOD MARKETING TIPS “Basil, it fills me with pride and joy to know that many entrepreneurs will now have access to your past knowledge and wisdom in neighbourhood marketing and customer service – unparalleled in the retail industry. May everyone reading this book share the benefits we have enjoyed.”
Terry Moodley
Terry MoodleyExecutive Chairman
WORLD CLASS CUSTOMER SERVICE FOR SOUTH AFRICA “Customer satisfaction is all very well, but what all of us are really after is customer loyalty. Basil’s book explains how to build customer loyalty, the most valuable thing in retail.”
Darren Hele
Darren HeleCEO
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Special Combo Offer

R340.00

INCLUDING VAT
EXLCUDING DELIVERY COSTS 

Save R78!

• 415 Action-Packed Neighbourhood Marketing Tips
• World Class Customer Service For South Africa

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