SUPERSTAR CUSTOMER SERVICE “We have just re-appointed Basil O’Hagan for the 4th time to bring his Customer Service and Neighbourhood Marketing skills to our network of Business Partners throughout South Africa. He goes the extra mile for us, and has built up a rapport with many of our stores.”

415 ACTION-PACKED NEIGHBOURHOOD MARKETING TIPS “Basil, it fills me with pride and joy to know that many entrepreneurs will now have access to your past knowledge and wisdom in neighbourhood marketing and customer service – unparalleled in the retail industry. May everyone reading this book share the benefits we have enjoyed.”

WORLD CLASS CUSTOMER SERVICE FOR SOUTH AFRICA “Customer satisfaction is all very well, but what all of us are really after is customer loyalty. Basil’s book explains how to build customer loyalty, the most valuable thing in retail.”